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We Keep Your Privacy Straight

Your privacy is handled directly at the account level — what we collect, how long we keep it, and who sees it. Every transaction you make through JazzCash, Easypaisa, or Raast leaves a record in your account, and this policy explains exactly what happens…

Account data you controlSecure wallet handlingClear data retentionYour request, our response
luck68 We Keep Your Privacy Straight
HOW WE PROTECT

Data Handling, Security and Your Rights

Account access is secured at every layer — your password is hashed before storage, and your session runs on tokens that expire when you close the browser. Connecting from an unfamiliar device prompts an additional verification step to confirm it's you before the account opens. Cookie usage covers two areas: keeping your session active so you aren't logged out mid-round, and collecting anonymous performance data to identify loading issues on mobile connections across Pakistan. You can request a copy of your stored data or submit a correction at any time by reaching our support team.

Account Security

Passwords are hashed, never stored in plain text. New-device logins trigger a verification step before access is granted, protecting your account if credentials are ever exposed elsewhere.

Cookie Controls

We use session cookies for login continuity and analytics cookies to monitor mobile page performance. You can manage cookie settings through your browser preferences at any time.

Data Retention

Your account data stays with us while your account is active. After closure, records are kept only as long as our compliance obligations require, then deleted or anonymised.

Data Request Process

Submit a data access or correction request through live chat or email. We verify your identity using your registered account details, then act on the request within a reasonable period.

REACH OUR TEAM

Contact Us About Your Privacy

For anything privacy-related — whether that's asking what data we hold on your account, correcting a detail that's out of date, or raising a concern about how your Easypaisa or Raast transaction data was used — our support team takes these requests seriously. Reach us through live chat from your account dashboard, by email using the address on this page, or via the help option in the mobile interface. State your registered account email in any message so we can match your request and respond without asking you to repeat yourself.

Live Chat Open the chat icon from your account dashboard. We handle privacy queries including data access requests, correction requests, and account deletion questions directly in the chat window.
Email Support Send your privacy request to our support email address. Include your registered account email so we can verify your identity before acting on any data-related request.
In-App Help Tap the help icon in the luck68 mobile browser interface to open a support ticket. This channel is accessible from the main navigation menu inside your account.

Privacy Policy — What You Need to Know

These questions come from account holders wanting to understand exactly what happens to their data. The answers cover what we collect at registration, how payment records from JazzCash, Easypaisa, and Raast transactions are stored, and what your options are when you want to review or correct that data. If your specific question isn't here, our support team handles privacy requests directly and responds once your account identity is confirmed.

We collect your name, contact details, and registration information. We also log transaction records, device session data, and payment methods linked to your account — including JazzCash and Easypaisa details.

Payment data is passed only to the processors needed to complete your transaction. We do not store your full wallet credentials — only the reference records required for accounting and dispute resolution.

Yes. Contact our support team via live chat or email, include your registered account email, and we will verify your identity before compiling and sending your data summary.

We share data only with payment processors, fraud-prevention partners, and regulators where law requires it. Your personal data is never sold. Third-party sharing is limited to what operating your account requires.

Log in, go to your profile or settings section, and edit the relevant fields. For identity document updates, contact support directly — those changes require verification before we apply them.

After account closure, records are retained for as long as our compliance obligations require. Once that period ends, your personal data is deleted or anonymised in line with our retention schedule.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.